Return & Refund Policy

Hassle-Free Returns & Refunds – 100% Satisfaction Guaranteed

At Zhurkina Store, we want you to shop with confidence. That’s why we offer a free 30-day return and exchange policy with no restocking fees. If you're not completely satisfied with your purchase, we’ll make it right.

1. Eligibility for Returns & Exchanges

You may request a return or exchange if:

✔ The item is defective, damaged, or incorrect upon arrival.
✔ The item is unused, in its original packaging, and returned within 30 days of delivery.
✔ The product does not meet your expectations, and you wish to exchange it.

❌ Non-Returnable Items: Personalized, custom-made, or final-sale items may not be eligible for returns. Please check the product page for details.

2. How to Initiate a Return or Exchange

Contact Us – Email us at [email protected] with your order number, item details, and the reason for the return/exchange.
Receive a Prepaid Return Label – If your return is approved, we will provide a free prepaid shipping label.
Ship the Item Back – Pack the item securely and drop it off at your nearest shipping center.
Processing & Refund – Once we receive your returned item, we will process your refund or send a replacement.

3. Refund Processing

Refunds are issued to your original payment method (PayPal) within 3-5 business days after the return is received and inspected.
If you choose an exchange, the replacement item will be shipped as soon as the original item is received.

4. No Hidden Fees

We believe in a hassle-free shopping experience, so:
✅ No restocking fees – You get a full refund for eligible returns.
✅ Free return shipping – No extra cost for sending items back within 30 days.

5. Need Assistance?

If you have any questions or concerns about your return or refund, feel free to contact us:

📍 Address: 777 S Central Ave, Los Angeles, CA 90021, United States
📞 Phone: +1 (152) 740-5081
✉ Email: [email protected]

Your satisfaction is our priority. Shop with confidence at zhurkina.store!